Last Updated: September 2025
This Privacy Notice applies to information we collect about you when you interact with APV Heating Services, whether that be purchasing a service contract with us, taking out finance for a new boiler through our trusted partner, receiving offers from us or engaging with us as a trusted contractor. It explains what personal information may be collected and how we use it.
APV Heating Services is the trading name of Ashley Venton. A UK-based, gas-safe registered heating and boiler maintenance specialist with in excess of 20 years’ experience in the sector. We are committed to protecting data shared with us and complying with data protection law to its fullest extent. This Privacy Notice explains how we use and protect personal information, to show that we are adhering to the DPA 2018 and UK GDPR, and the Privacy and E-Communications Regulations in respect of marketing compliance.
The DPA 2018 and UK GDPR requires every organisation that processes personal information to be registered with the Information Commissioner's Office (ICO). Our registration number ZB956559 and you can find us on the Information Commissioner's register and search for us by using our registration number.
If you have any questions about how your personal information is used, please contact Ashley by emailing info@apvheatingservices.com.
Our address is: 3 The Rowans, Heskett Park, Pembury, Tunbridge Wells, Kent, TN2 4JQ
The following sections explain the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed. Most of the information we process is provided to us directly by you for one of the following reasons:
Service enquiry - If you enquire about our installation and/ or maintenance services we will collect your name, email address, postal address, telephone number, and your message.
This will be collected either via the website, email or telephone depending on your preferred contact method. As it is necessary for us to collect that data to enable us to respond to your enquiry in the way you would expect we have a legitimate interest in processing that data. You can request for your information to be deleted at any time; however we might not be able to provide you with our services or a reply if you request deletion of your information.
Product or installation service purchase - If you purchase a boiler maintenance package or installation service from us, we will be entering into a contractual relationship with you, and this is our legal basis for processing your information. We will collect your details as above to enable us to fulfil our contractual obligations towards you. We also will process limited financial details for the purpose of invoicing and financial transactions.
After engaging our services, we may send you a short feedback form. The information you provide will only be used to improve our services and, where you have agreed, to promote our products and services to potential clients via our website and social media channels.
Becoming a sub-contractor to APV - if you become a sub-contractor to APV Heating Services, we will collect your name, contact details, NI Number, your bank details and UTR for payment and tax purposes. We will also collect confirmation of your academic qualifications and references.
Website traffic analytics - We use Google Analytics to monitor website traffic. This helps us understand how you interact with our website, measure the effectiveness of our website and improve user experience. When you accept cookies on our website you are consenting to the cookie being deployed. We consider it is our legitimate interest to understand the nature of your engagement if you accept cookies.
The types of information that we may collect or hold about you are:
Your information may be sourced directly from you when you contact us. This information will be captured from enquiries and requests for product or services details.
Where we send marketing emails, we will only contact you:
(a) where you are an existing customer, or have expressed an interest in our products or services, and our communications may be of specific relevance to you (Legitimate Interest); or
(b) where you have signed up to receiving information from us (Consent)
You may unsubscribe at any time via the link at the bottom of any marketing email from us, or by contacting: info@apvheatingservices.com
We, like many businesses, work in partnership with a number of third-party suppliers:
| Partner | Purpose | Location |
|---|---|---|
| Microsoft via IT Manager Services Ltd | Storage and processing of customer servicing details | Like many businesses we use Microsoft as our main platform to store and process the administrative aspects of our business. We outsource the provision of IT services to IT Manager Services Ltd. |
| Genie AI | CRM platform | an AI-powered, all-in-one CRM and marketing system designed specifically for small business owners. Data may be transferred outside the UK or EEA. In such circumstances Genied_AI utilise the UK Addendum to the EU Standard Contractual Clauses to ensure that data is not transferred to a country that has lesser standards of data protection legislation. |
| Starling Bank | Business Banking Services | Starling is often referred to as a digital challenger bank or neobank, but it operates with the same regulatory status as traditional banks. Limited amounts of personal data (financial transactional data) will be processed by Starling. They predominantly process data in the UK and EU. Their privacy notice is here |
| Sum-Up | Payment Gateway Provider |
SumUp enables small businesses to accept payments, manage transactions, and access financial services without needing complex infrastructure. They process customer data within the European Union and:
Their privacy notice is here |
| Go-Cardless | Payment Gateway Provider |
GoCardless is a direct debit and bank payment platform designed for recurring and one-off payments.
There privacy notice is here |
| Xero | Accounting software | Xero are our accounting software providers. Xero are based in New Zealand but have dedicated servers and offices in the EU for EU and UK based users. Their privacy notice is here |
| Gas Safe Register | Note: Whilst we do not share your name with the Gas Safe register, we do register your postal address, email address and mobile number with them for the purpose of recording maintenance action. This may mean that identifiable information is shared where your email address may identify you as an individual. | |
| Boiler Manufacturers | Similarly, we share the same details with boiler manufacturers for the purpose of registering a new boiler installation and enabling guarantees and warranties. | |
| 3rd party sub-contractors | Whilst much of our activities are carried out by our own staff, we occasionally utilise trusted third party sub-contractors for electrical and additional heating engineering support. In all instances we will only share the minimum information needed for the engineer to engage with you to carry out the service / activity. | |
Kanda - are an independent finance company that APV partner with to provide flexible payment options if you want to purchase a brand-new boiler in installments. APV will share your contact email address with Kanda if you express an interest in making a purchase in this format. Kanda are an independent data controller and you enter into a separate contractual agreement with them to access flexible payment terms. For more information please visit: getkanda.com
We take the principles of data minimisation seriously and ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data once it is no longer required.
We ensure that your contact information is kept safe and secure and have appropriate technical and organisational security measures are in place to protect the limited amount of identifiable data that we do hold.
Where we outsource data processing, we ensure that robust and appropriate contracts are in place and of course, we excel at exacting rigorous due diligence on our suppliers.
You have a number of rights under UK data protection law. These are listed below, along with our contact details, should you wish to make a request.
You also have the right to make a complaint if you believe we have not handled your information appropriately. We would prefer that you contact us in the first instance so we can discuss your concerns and put things right, but you also have the right to escalate your concerns at any time to the UK Regulator (The Information Commissioner’s Office) by contacting them here
If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us by emailing at: info@apvheatingservices.com
E-mail and marketing campaigns
APV Heating Services issues periodic offers to customers who have engaged with us or expressed an interest in our products or services. You may unsubscribe at any time but simply hitting the unsubscribe link in the email.
Social Media Advertising
APV Heating occasionally undertakes paid advertising on social media platforms, although this is not targeted advertising. You may come across us naturally in your newsfeed as we post regularly about our products and services.
Cookies
Our site uses very few cookies, but we do utilise Google Analytics to track engagement with our websites. We will always ask for your Consent before deploying non-essential cookies to your devices via our Cookie Management Platform – CookieYes.